Frequently Asked Questions (FAQ)
How do you create your products?
Because we want to guarantee an awesome experience for all of the orders, we operate under a print on demand service; meaning that when you place your order, we are not pulling it off a shelf and putting it in an envelope, the item is being printed and shipped specifically for your order.
How long does fulfillment take?
Our usual aim for fulfillment is between 5-10 business days. Your shipping time is up to you, in what you choose at check out. Please keep in mind that your location can have an impact on how long a product can get to you. We try to always ship from a facility closest to you, but some items are only fulfilled in certain countries and could take longer to get to you.
Where are your items fulfilled?
We ship from a number of different countries, but primarily from the United States, Canada, the UK and the EU. Keep in mind some items are only fulfilled in certain countries, so some items may take longer to arrive than others.
How do you ship your items?
Items ship with their like items, meaning that apparel will ship with apparel, mugs with mugs, coasters with coasters, etc. We do this to avoid damage as much as possible.
What is your return policy?
Every return is handled on a case by case basis by our support team. We cannot guarantee that any return will be accepted for buyers remorse. Our team will work directly with you to discuss all of your options to make sure that you’re getting the best possible solution that will meet your needs. No returns / exchanges will be accepted after 30 days of the items arrival.
What happens if I order something and I get it and it comes in the wrong size?
To try to avoid this as much as possible, each shirt has a unique sizing guide on it providing you with the exact measurements of these shirts. Please read through the sizing guide prior to ordering, as we do want to get it right for you on the first try. In the event that we need to do an exchange for you due to sizing, please contact support at firstname.lastname@example.org or reply to your order confirmation email and the support team will help you out. Exchanges are dealt with on a case by case basis.
What if I do change my mind about my purchase after I order it?
If you feel as though you would like a different product / design, we usually have a very small window of opportunity to make changes to your order before it is printed. If you wait too long, it might be too late to make any changes. Once the order had begun the printing process, the order is locked looked and no changes can be made.. If you receive your product, and you change your mind about the print, we can help you find the right product for a future purchase.
What If my product gets returned because I put an incorrect address in my order?
We get a notification if and when a product gets returned to our fulfillment centre. If this is the case and it is due to an error in your input, you will be charged for shipping again and we will ship the order out to you again.
What if my product arrives damaged?
We always want to make sure that the product arrives in great condition, if it doesn’t, email us a picture of the problem and we’ll get right on it! Typically, we only see this problem with the mugs or prints, but if you are dissatisfied with the quality of the product, email us a picture so we can get it replaced for you.
I bought a shirt for a specific occasion and now that occasion has passed and I didn't receive my shirt on time!
We always want to make sure that your order arrives to you on time and in a great way - but sometimes that can’t always happen. Our suppliers work in business days, which means if you order at the end of the day on Friday, it could not be seen until Monday or Tuesday. If you have concerns about your purchases arrival date, pay the additional shipping or reach out directly to us and we can advise. Returns will not be accepted because an item did not show up for a specific date.
My order is taking longer than expected! What is going on?
Because we print on demand, fulfillment can take some time to get fulfilled. Feel free to reach out to email@example.com for an update.
I received my order, but also got charged extra for Duty / Taxes?
That tends to happen when you're ordering things online that are being fulfilled and shipped in another country that is not your own. Will you get a duty note every single time? Maybe not, but that's lucky and not what we expect. We will not accept returns or refunds because there was an unexpected duty charge.
Where Can I get an order update?
That part is easy! Email us at firstname.lastname@example.org
Please allow 1-2 business days for all order inquiries.